Frequently Asked Questions
Everything you need to know about shopping with Rosemary.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Rosemary accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my package after it ships?
Yes, once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.
Are your products ethically sourced?
Quality and integrity are our priorities. We work closely with vetted suppliers to ensure that all products sold at Rosemary meet our high standards for ethical production and sustainability.
How do I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Please contact our customer service team immediately via live chat or email to request any changes.